The Subscription Center provides the public sector and the technology vendors and reseller partners who serve it, with fast, accurate, cost-effective software subscription renewal and upsell services.

  • Quick start kits, education & training
  • Constant communication throughout the year to ensure customer satisfaction
  • Pricing delivered at least 120 days prior to expiration
  • Customer receives phone calls and automated e-mail alerts
  • License consolidations, customer portal management, agency-wide renewal purchases, co-termination of support

  • Customer nurture and renewal execution process delivers high on-time renewal rate
  • Closed-loop, automated system and custom-built database for renewals selling and customer intelligence directly connected to vendor CRM database
  • All upcoming, past, and current renewal opportunities captured
  • Partner enablement and channel management support

  • Forecast and pipeline transparency
  • Quarterly incumbent reports
  • Full customer analytics
  • Visibility into forecast status and renewal rate performance Tracking and recording of vendor-unique identifiers (license keys, order numbers)
  • Joint call blitzes and conference calls with customers, resellers and Subscription Center team
  • Product upsell sales plays/KPIs

Let us show you how we can help you take the cost and complexity out of the software renewals process and put the vendor value in.

About The Subscription Center

Carahsoft Technology Corp. established The Subscription Center with two goals in mind:

To help our public sector customers understand and track their software assets, provide visibility into license ownership, streamline their renewals, and identify new software purchases so that all mission critical programs are optimized.

To provide our software vendors and reseller partners with forecast and pipeline transparency and to create a sense of urgency to close deals on time to retain and grow the customer base.

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